If you have any concerns or wish to make a complaint in relation to this policy, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure.

Please contact MB Insurance Group in the first instance:
MBIG Internal Dispute Resolution Officer
MB Insurance Group
Email: complaints@mbinsurance.co.nz
Telephone: 09 874 4110
We will acknowledge we have received your complaint and aim to resolve the complaint to your satisfaction.
A complaint decision will be provided to you within two months of the date on which you first made the complaint unless certain exceptions apply.
If your complaint is not resolved in a manner satisfactory to you or we do not resolve your complaint within two months of originally receiving it, you may refer the matter to the Insurance and Financial Services Ombudsman (IFSO). IFSO can be contacted as follows:

Telephone:      0800 888 202 or +64 4 499 7612
Email:              info@ifso.nz
Website:          www.ifso.nz
Post:                PO Box 10-845 Wellington, 6143, New Zealand

Your complaint must be referred to IFSO within 3 months of the final decision, unless IFSO considers special circumstances apply. If your complaint is not eligible for consideration by IFSO, you may be referred to the Financial Ombudsman Service (UK) or you can seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.